Minister gets behind diverse services for Liverpool

Tuesday, 11 March 2014

With more than 750 people walking through the doors on any day, the Department of Human Services’ Liverpool Service Centre plays a critical role in the diverse local community.

Minister for Human Services Senator the Hon Marise Payne, who today visited the Liverpool Centrelink Service Centre with Federal Member for Hughes, Craig Kelly MP, said the specialist programs that local staff deliver make a significant contribution to the community.

“It has been a pleasure to meet local staff, including those in specialist areas like Indigenous and Multicultural Services Officers, and Community Engagement Officers, who on a daily basis serve local multicultural, Indigenous, homeless and at- risk residents,” Minister Payne said.

“Every day these specialists work with community groups, schools, hospitals and other stakeholders to help meet the specific needs of customers in Liverpool and nearby areas.

“In February alone, the Indigenous Services Officer here worked with 60 Indigenous customers, and assists more than 1,100 Indigenous customers in Liverpool each year, along with thousands more from diverse cultural backgrounds.”

Minister Payne said the service centre on Northumberland Street had also recently introduced a new digital streaming approach to further enhance services.

“Using the new approach, service centre staff members are connecting our customers to digital services that make it easier and quicker for them to do their business with the department,” Minister Payne said.

“There are plenty of cases where customers visit the service centre to do business that they can now do using the department’s Express Plus apps, online services or using phone self-service. This new approach means Liverpool customers are finding ways to save time by skipping the service centre queue and using the improved self-service options, including a multilingual app.

“This approach allows staff to work efficiently, identifying the needs of customers and ensuring they’re connected to the right services - whether it’s simple online updates, or specialist support.”

Mr Kelly thanked Minister Payne for visiting the Liverpool Service Centre, saying the centre provides a vital service to local residents.

“The centre’s emphasis on helping customers from indigenous, culturally diverse backgrounds and those without adequate housing shows that staff members understand the needs of the local community,” Mr Kelly said. 

“I would also like to highlight the online service the Centre now offers which saves customers from waiting in queues and frees up resources for those requiring face-to-face and specialist assistance.

“Minister Payne has worked hard to drive the transition to online services, demonstrating the Coalition’s strong commitment to making government services more efficient and accessible for everyone.”