Minister checks in at Shoalhaven

Thursday, 20 February 2014

Minister for Human Services Senator the Hon Marise Payne recognised efforts of Nowra Centrelink and Medicare staff as the Department of Human Services continues its transition to digital service delivery.

Minister Payne visited the Nowra Service Centre with the Member for Gilmore, Ann Sudmalis, and said it was a great opportunity to see the work of frontline staff first hand.

“This busy service centre here on Lawrence Avenue can see as many as 300 people walk through the door each day, so it’s a privilege to see first-hand the tremendous work undertaken by local staff,’ Minister Payne said.

“This region has a diverse range of demographic groups including families, older Australians, retirees and jobseekers. The department continues to deliver essential services and payments to support these local residents.

“Our customers tell us they want the convenience of accessing government services, and I’m pleased that Nowra continues to benefit from our transition to digital service delivery.”

Mrs Sudmalis welcomed Minister Payne’s visit as a rewarding opportunity to meet with staff and the Shoalhaven community.

“We’re delighted to have Minister Payne drop in to our town and together we can deliver on our commitments to make dealing with government easier for Shoalhaven residents,’’ Mrs Sudmalis.

“Staff in Nowra play an incredibly important role in the area, from their outreach work in youth, homelessness, domestic violence and housing, to their engagement with local Indigenous communities and in community events.

“Thanks to improved online and phone self-service options, we are able to give customers here in Nowra more control over their interactions with the department by allowing them to access additional Centrelink, Medicare and Child Support services.’’